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Terms & Conditions

Deposits and Payments

A credit card deposit equivalent to the first night's accommodation is required at the time of booking – except  for stays over the Christmas Holiday Period:-

Christmas Deposits

Retreats $800.00
Lifestyle $700.00
Cottage $650.00
Large Family $600.00
Small Family $550.00
Ensuite cabins $500.00
All Sites $300.00

The Park will process a charge against your credit card and send confirmation to the email address supplied.

The balance is due on arrival except at Christmas Peak Times when the balance is payable by 30th November.

Changes and Cancellations

Changes and Cancellations for stays during High & Mid -Season must be made more than 30 days prior to arrival. If a cancellation is within 30 days of arrival, the deposit will be retained. Cancellations at other times of the year can be made up to 9.00am on the day before the scheduled arrival.

ALL cancellations incur an administration fee of $25.00.

Failure to Notify of Cancellation

If you fail to notify the park owner of your cancellation, or if you do not arrive by 10.00am on the day after your scheduled arrival date, your booking may be cancelled by the Park Owner without any refund to you.

Group Bookings

Group bookings are the responsibility of the person making the booking or the person whose surname is used as the group contact.  Any misconduct by one or more members of the group may lead to early eviction of the entire group without refund.

Reception Hours

Reception hours vary during certain periods of the year.

Normal reception hours are 8.00am to 6.00pm. Guests arriving outside these hours should contact the park reception during the above hours to make alternate arrangements.

Special requests are on request basis only and are not guaranteed at time of booking. Please contact the park for confirmation.

A credit card must be produced in the name of the person staying at the Park on check-in. Any damage caused may be charged against that card.

A minimum stay of 7 nights applies during Christmas School Holidays, a minimum of 4 nights at Easter, a minimum of 3 nights on long week-ends and a minimum of 2 nights on other weekends.

Additional fees apply to persons aged 3 years and over who are staying on sites.

There is no charge for children 2 years and under.

Cars

As a safety precaution only one (1) car per site or accommodation  is  permitted at any time of the year.

Dogs

Dogs are permitted in the park all year round. Guests are required to advise staff of number of dogs at time of booking.
Guests are required to complete a dog disclaimer form on arrival agreeing to take full responsibility for any injury or damage caused by their dog.
Dogs are to remain on a lead at all times in the park and are not permitted in any accommodation. All cabins have a verandah which the dog may use.

Dogs are not to be left unattended during your stay.

Check out

Check-out time is 9.30am for all accommodation and 10.00am for sites. Late check-outs may be arranged at an additional charge where available.

Check-in time is 2.30pm for all accommodation and 1.00pm for sites.

Please note:

We reserve the right to refuse a booking at any time from any person reasonably believed to:

  • Not be the person named on the booking request.
  • Not be the person named on the credit card or not be authorised to use the card.
  • Not be able to pay for any damages.
  • May cause damage to the property of the Park or other guests.
  • May exhibit socially unacceptable behaviour
  • Be younger than 18 years and not accompanied by a responsible person over that age.
  • Be concealing a dog or other unauthorised animal.

We reserve the right to eject guests from the Park who are deemed by Management to be behaving in a socially unacceptable way: causing damage: disturbing other guests: using unacceptable language or otherwise breaking Park Rules.

No refund will be given and charges will apply for any damage caused.

Call us to discuss your next family holiday (02) 4457 1072

Address:
635 Murramarang Rd,
Kioloa, NSW, 2539

Email
info@kioloabeach.com

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